Returns Policy

Returns window

You may request a return of eligible, unused stock items in their original packaging within 7 days of delivery. Please contact us before returning any product so we can arrange the return.

Custom-branded items

Custom-printed, embroidered, or otherwise personalised items are made to order and are non-returnable unless the product is defective or the fault is on our side. Where we've made an error, we'll reprint, replace, or refund at our discretion.

Damaged or incorrect items

If your order arrives damaged or contains the wrong items, please notify us within 48 hours of delivery with photos so we can resolve it quickly.

Refunds

Approved refunds are processed to the original payment method within 7-14 business days of receiving the returned goods.

Contact

To start a return, visit our contact page.