Frequently asked questions

Browse the catalogue, pick your product, choose colours and quantities, and add it to your cart. At checkout you can order with or without an account — we just need your name, email and delivery details.

Some products have a minimum order quantity (shown on the product page). Minimums exist because branding setup costs are spread across the run — the more you order, the better the unit price.

For bulk or corporate orders, use the quote request form and our sales team will come back to you with pricing and payment arrangements.

Three ways — whichever is easiest: upload it at checkout, email it to admin@apeiromedia.co.zw, or WhatsApp it to +263 778 008 258. One file covers your whole order.

Vector files (PDF, AI, EPS, SVG) give the sharpest result. High-resolution PNG or JPG also works for most printing. If your file isn't suitable we'll let you know before production.

Screen printing, embroidery, heat transfer, sublimation, laser engraving, digital printing and more — see the branding techniques page for what suits each product type.

Delivery within Harare is a flat $7. You can also collect free from our Harare office (2 Speke Avenue, Suite 316, Margolis Plaza). Outside Harare we send via courier — you pay the courier on collection, so we don't charge you anything at checkout.

It depends on the product, quantity and branding method. Stock items without branding are quickest; branded runs take longer because of setup and production. Contact us with your deadline and we'll confirm a realistic lead time before you pay.

We accept EcoCash, InnBucks and Visa/Mastercard through our secure payment gateway. EcoCash sends an approval prompt to your phone; InnBucks gives you a code to confirm in the InnBucks app. Prices are in US dollars and the minimum online payment is US$1.

Yes — payments are processed by a licensed payment gateway. We never see or store your card or wallet PIN.

Unused stock items in original packaging can be returned within 7 days of delivery. Custom-branded items are made to order and can only be returned if defective or if we made an error. Full details on the returns policy page.